When the Malwarebytes Support Tool creates a ticket, your troubleshooting logs are attached to the ticket and a confirmation email is sent to you. What happens when the Malwarebytes Support Tool creates a ticket?

For instructions, refer to the article Upload logs to your ticket using the Malwarebytes Support Tool. If you have an open ticket with Malwarebytes Support, enter your ticket number and email address when prompted in the Malwarebytes Support Tool. How do I upload logs to an existing Support ticket? You may download and run the Malwarebytes Support Tool as needed. No, the Malwarebytes Support Tool is a free troubleshooting and repair utility.

Uninstalls Malwarebytes for Windows using the Cleanup Utilityĭo I need a license for the Malwarebytes Support Tool?.

Saves troubleshooting logs to your computer.

Allows you to use the Malwarebytes Support Tool without an Internet connection.

Function using an online or offline mode.

Malwarebytes Cleanup Utility (MB-Clean).

Automatically run troubleshooting tools, including:.

Automatically generate and upload information to a secure Malwarebytes server.

Attach information to an existing Malwarebytes Support ticket.

Provide self-help options to assist with troubleshooting.

For further instructions, refer to the article Troubleshoot issues with Malwarebytes for Windows What can the Malwarebytes Support Tool do? How do I use the Malwarebytes Support Tool?ĭownload the latest version of the Malwarebytes Support Tool, then open the utility and accept the license agreement.

Do not use this tool on business endpoints, instead delete the endpoints in Nebula or OneView. CAUTION - This tool is designed to troubleshoot or uninstall Malwarebytes for Windows.

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